Zada TERMS AND CONDITIONS
1. GENERAL
● These terms and conditions are applicable to the supply of products made by the Seller,
hereafter referred as ZADA, to the buyer hereafter referred as the Customer.
● The Online Store is for use by individuals aged 15 and over. You should not use the
Online Store if you are under this age. If so, shall use it under supervision of your
parents.
2. PRICE
● The prices of the goods will be as quoted on the Online Store from time to time. We take
reasonable care to ensure that the prices of goods are correct at the time when the
relevant information was entered onto the system.
● Prices for our goods may change from time to time, but changes will not affect any order
which we have confirmed.
● All prices are quoted in LE Egyptian Pound and include VAT (where applicable) at the
applicable current rate chargeable in the Egypt for the time being. However, if the rate of
VAT changes between the date of your order and the date of delivery, we will adjust the
VAT you pay, unless you have already paid for the products in full before the change in
VAT takes effect.
● The Online Store contains a large number of products. It is always possible that, despite
our reasonable efforts, some of the products on the Online Store may be incorrectly
priced. If we discover an error in the price of the products you have ordered we will
inform you of this error and we will give you the option of continuing to purchase the
product at the correct price or cancelling your order.
3. PAYMENT
● Payments may be made by one of the following payment methods (except International
Customers see clause 16) unless otherwise specified:
o Major credit cards as listed: Visa, MasterCard, and Mezza
o COD -cash on delivery-
● You may select to view the price of the products on our Online Store in any currency
supported by us and the relevant exchange rate at the date you make payment shall be
applied on checkout so payment is received by us in LE Egyptian Pound.
● Any discount or other promotional codes issued by ZADA from time to time are strictly
subject to the individual terms and conditions with which they were issued, which may
include, amongst other things, eligibility of use and maximum order value. Certain
products may be excluded, and you will not be able to use discount codes in respect of
such brands/products.● We reserve the right to reject or cancel any orders which do not comply with these terms
even if your credit or debit card has been charged (and will refund in full any amounts
paid by you in respect of the order).
● Discount codes are non-transferable and bear no cash value. Any discount code sent to
you by email, or any other method is confidential, and the Customer shall not share this
with any other person.
4. PASSING OF PROPERTY
● ZADA shall retain the property of the goods until full payment has been made by the
Customer and has been received. The Customer will own the goods once full payment
has been received by ZADA.
5. ORDERS
● All Orders are subjected to acceptance and availability. Upon placing an Order with
ZADA, the Customer will receive an order acknowledgement and subsequent update
email(s). Receipt of the acknowledgement and these emails does not confirm that the
Order has been accepted by ZADA.
o Order acceptance and the creation of the contract between ZADA and the
Customer will start at the time the products ordered by the Customer are
dispatched from ZADA’s warehouse to be delivered to the address supplied by
the Customer.
● ZADA will take all reasonable care in accordance with applicable laws, in so far as it is in
its power to do so, to keep the details of the Customer’s Order and payment secure, but
in the absence of negligence on its part (and, subject to applicable laws, including laws
relating to data protection and privacy) ZADA cannot be held liable for any loss suffered
by ZADA if a third party procures unauthorized access to any data you provide when
accessing or ordering from the Online Store.
o Unfortunately, the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot
guarantee the security of your data transmitted to the Online Store; any
transmission is at your own risk. Once we have received your information, we will
use strict procedures and security features to try to prevent unauthorized access.
● 14. Products purchased from ZADA are not for re-sale or distribution. ZADA can at its
sole discretion restrict ordering to a maximum of 5 pieces of any individual products and
reserve the right to cancel any Orders which are suspected are being purchased for re-
sale or distribution.
6. DELIVERY
● 15. Any date or period for delivery shall be considered as indicative only. It is our policy
to try to dispatch all orders within 2 working days. Any products not available at the timeof your order will be sent to you, as soon as possible, when becoming available at our
stock -and in this case you have the rights to cancel the order-
.
● If there are delays in the delivery caused by the carrier or any other third party then will
contact you as soon as possible to let you know and, provided we do this, we will not be
liable for such delay. If there is a substantial delay you may end the contract using the
procedure at clause 10 below and will be entitled to receive a refund for any products
you have paid for but not received.
o We deliver to the international countries, subject to our absolute discretion,
(“International Delivery Destinations”). However there are restrictions on some goods
for certain International Delivery Destinations, so please contact us to know any
restriction before ordering goods.
o If you order goods from the Online Store for delivery to one of the International
Delivery Destinations, your order may be subject to import duties and taxes which are
applied when the delivery reaches that destination. Please note that we have no
control over these charges and we cannot predict their amount.
o You will be responsible for payment of any such import duties and taxes. Please
contact your local customs office for further information before placing your order.
o You must comply with all applicable laws and regulations of the country for which the
Products are destined. We will not be liable or responsible if you break any such law.
● If ZADA deliver your products late then you may treat the order as at an end in any of
the following circumstances:
o if ZADA have refused to deliver the goods,
o if delivery within the delivery deadline was essential (taking into account all the relevant circumstances),
or if you told ZADA before the order was accepted that delivery within the delivery deadline was
essential.
o If you do not want to end the order, you can set another delivery deadline (which must be reasonable)
and end the order if ZADA don’t meet the new order deadline.
● Otherwise, you can cancel the order and we will refund any amounts paid for the
products and delivery.
● Where products have been delivered, you must return these to ZADA at the address (21
Abbas ElAkkad, Nasr City) and we will refund the costs of such return.
7. SHIPPING
● All Orders will be delivered using the service as detailed at the time of ordering.
● ZADA has the right to fluctuate any prices in proportion with its costs for shipping but the
cost of delivery will always be notified to you prior to completion of your order. The
Customer must request any other delivery method at the time of order.
8. PASSING OF RISK
● Customer will assume risk of the products ordered once they have been delivered to the
address specified on the Order. ZADA accept no liability for undelivered parcels where
the Customer provides an incorrect or invalid delivery address and/or fails to collect the
Order from the delivery address specified following our reasonable efforts to contact you
to deal with this.o In the event of an order being lost by a third party which has either been authorized by you to accept the
products or a courier commissioned by you to deliver the products, ZADA bears no risk once it has been
delivered to them. Where goods have been received damaged, a full refund will be made if we are
notified of the problem within 14 days of delivery by phone, email or otherwise in writing. You will then be
required to return the goods together with their original packaging to the ZADA trading address, also see
clauses 9 and 10, below. Taking in to consideration that makeup & personal care products, and imported
products are not subjected to return/exchange policy, so it is customer responsibility to inspect the
purchased products well before leaving the store or before the delivery captain leaves him/her.
o Where the goods are signed for, the customer bears the risk once the goods are signed for (provided
they are signed for by the customer or a person identified as authorized by you). If a customer believes
that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods (for the
avoidance of doubt, signature for the parcel does not affect your rights of return under clause 10).
9. TITLE AND DEFECTS
● The Products shall be owned by you once we have received payment in full for the
Products. The Customer shall inspect the goods within a reasonable time after their
receipt. The Consumer Rights Act says products must be as described, fit for purpose
and of satisfactory quality.
● The Customer shall notify the seller over phone, in writing or by email -within one day
from reception- if the goods are faulty or misdescribed and shall be entitled to a full
refund, to get the product repaired or replaced or to get some of their money back
(please see clause 19 below).
10. RETURNS PROCEDURE
● If the goods are to be rejected, the Customer shall comply with the return procedure as
defined in this clause 10. ZADA will not accept any returned goods should the return not
follow the aforementioned return procedure.
● The Customer must follow the returns policy set out at (Link; Return policy) . This requires
emailing ZADA (cs@zada.beauty) to notify their intention to return any goods.
● In cases where the rejection of the goods is due to a defect or discrepancy in the order,
the Customer is entitled to a full refund within 14 days of the date of delivery of the
products. The Customer must notify ZADA within one (1) day of delivery and return the
product to ZADA before the refund can be issued.
● We will examine the returned product and will notify you of and process your refund
within a reasonable period of time and, in any case, within 14 days of the day we confirm
to you that you were entitled to a refund for the defective product. Products returned by
you because of a defect will be refunded in full, including a refund of the delivery
charges for sending the item to you and the cost incurred by you in returning the item to
us.
● In cases where the rejection is due to an incorrect order from the Customer or to
dissatisfaction (where we are not at fault), the Customer is entitled to a partial refund (full
refund of the goods less any postage costs), unless the order is cancelled within the
cooling off period in accordance with clause 11, in which case a full refund will be given.
However, the Customer will be responsible for the cost of returning the item to ZADA.
Goods must be returned to ZADA before the partial refund can be issued.
● If any problems with your products cannot be satisfactorily resolved through our returns
procedure, you may want to submit your issue for online resolution to Contact Us or sending
email to (cs@zada.beauty)● In cases where you wish to cancel due to something we have done or are going to do,
you should notify us in accordance with our returns procedure and we will refund you in
full for any products not provided (including delivery costs). You may also be entitled to
compensation. This includes the following;
o ZADA have told you about an upcoming change to the product or these terms
which you don’t agree to;
o ZADA have told you about an error in the price or description or the product and
you don’t want to proceed;
o Delivery of the products has been substantially delayed by an event outside of our
control; and
o The Customer has a legal right to end the order because of something ZADA have
done.
o Where the Customer wishes to return a Product, it must either return them in
person, post them back to ZADA or (only if they are not suitable for posting) allow
us to collect them from you. Where you are returning products pursuant to this
clause then we will pay the costs of postage or collection.
11. CANCELLATIONS
● Cancellations which are not due to a defect or discrepancy are only accepted if the
Customer complies with the following cancellation procedure and then follows the
Returns Procedure outlined in Clause 10.
● Within 14 days after receipt of the goods, the Customer must contact ZADA in writing via
the contact details above and, following which, they must be returned to us within 14
days of purchase. The goods must be ‘as new’ and unused, in original undamaged
packaging, including all items and free gifts received. It is the Customer’s responsibility
to take reasonable care of the products until their return to ZADA.
● Makeup, personal care, and imported products are not subjected to return/exchange
policy, so it is customer responsibility to inspect the purchased products well before
leaving the store or before the delivery captain leaves him/her.
12. OUR LIABILITY
● If we fail to comply with these Terms, we are responsible for loss or damage you suffer
that is a foreseeable result of our breach of these Terms or our negligence, but we are
not responsible for any loss or damage that is not foreseeable. Loss or damage is
foreseeable if they were an obvious consequence of our breach or if they were
contemplated by you and us at the time we entered into the contract.
● We only supply the products for domestic and private use. You agree not to use the
product for any commercial, business or re-sale purposes, and we have no liability to
you for any loss of profit, loss of business, business interruption, or loss of business
opportunity.
13. PRIVACY POLICY
● We will only use your personal data as set out in our privacy policy (Link; xxxxxxx)14. INTELLECTUAL PROPERTY
● The Customer shall respect all license agreements delivered by the copyright owners.
ZADA cannot be held responsible or liable for any misuses conducted by the Customer
or any third party.
● All trademarks shown on zada.beauty belong to their registered owners and must not be
copied without prior permission.
● You must not use any part of the materials on the Online Store for commercial purposes
without obtaining a license to do so from us or our licensors.
15. REVIEWS
● Whenever you submit a review or make use of another feature that allows you to upload
material to the Online Store, or to make contact with other users of the Online Store, you
warrant that you will be accurate and that you will not submit content that is unlawful or
otherwise objectionable. This includes, but is not limited to, content that is abusive,
threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such
contribution complies with those standards and that you own or otherwise control all of
the rights to the content that you post, that such post shall not breach or infringe the
rights of any third party and you indemnify us for any breach of these warranties.
● Any material you upload to the Online Store will be considered non-confidential and non-
proprietary, and we have the right to use, copy, distribute and disclose to third parties
any such material for any purpose. You agree to waive your right to be identified as the
author of such content and your right to object to derogatory treatment of such content.
● We have the right to use the name that you submit in connection with such content and
to disclose your identity to any third party who is claiming that any material posted or
uploaded by you to the Online Store constitutes a violation of their intellectual property
rights, or of their right to privacy.
● We will not be responsible, or liable to any third party, for the content or accuracy of any
materials posted by you or any other user of the Online Store.
● We have the right to remove any material or posting you make on the Online Store if, in
our opinion, such material does not comply with the content standards set out above.
16. INTERNATIONAL CUSTOMERS
● Customers from outside the Egypt can only pay by International credit card and must
pay in U.S. dollar $ unless otherwise specified, although the Online Store may show the
value of the Product in your local currency, the exchange rate at the date of purchase
shall apply such that payment is received by ZADA in U.S. dollar $. All other terms and
conditions apply.
17. CHANGES TO TERMS & CONDITIONS
● We reserve the right to change these terms and conditions at any time but may or may
not notify you of such changes.
18. LAW AND JURISDICTION
37. These terms and conditions are governed and shall be interpreted in accordance with
Egyptian consumer protection law no. 181 of 2018 and its updates.